Refund and Dispute Policy
At Hurlstone Consulting, we strive to provide high-quality consulting services that meet the needs of our clients. We understand that sometimes circumstances change or expectations are not met, and we are committed to addressing these concerns fairly and transparently. Please review our Refund and Dispute Policy below.
1. Refund Policy
1.1 Eligibility for Refund
Refund requests will be considered under the following conditions:
Services Not Rendered: If the consulting service was not provided within the agreed-upon timeframe, a full refund may be issued.
Dissatisfaction with Initial Consultation: If you are dissatisfied with the initial consultation (up to a 30-minute session), you may request a refund. The request must be made within 48 hours after the session has concluded.
Cancellation of Pre-Paid Packages: If you cancel a pre-paid consulting package before any sessions have been used, a full refund will be provided. Cancellations must be made in writing via email to info@hurlstone.online and must be received within 7 days of purchase.
1.2 Non-Refundable Services
The following services are non-refundable:
Custom consulting packages or projects once the work has begun.
Products, resources, or materials that have been delivered, downloaded, or accessed by the client.
Any consultations that have occurred after the 48-hour period from the session date.
1.3 Refund Process
Refund requests must be submitted in writing to info@hurlstone.online with the following information:
Name and contact details
Description of the service or session
Date of service and reason for the refund request
Refunds will be processed within 10 business days from the date the refund request is approved.
2. Dispute Resolution
2.1 Resolution of Issues
If you feel that there has been a misunderstanding or dispute regarding our services, we encourage you to contact us directly at info@hurlstone.online within 7 days of the issue arising. We will make reasonable efforts to resolve the issue amicably.
2.2 Dispute Process
In the event of an unresolved dispute, we will:
Review the circumstances surrounding the dispute.
Attempt to resolve the issue through direct communication.
If the dispute remains unresolved, we will consider mediation or arbitration in accordance with the laws of the United States of America.
2.3 Chargebacks
Clients are strongly encouraged to resolve any disputes or issues directly with us before initiating a chargeback or dispute with their payment processor. Chargebacks or disputes filed with payment providers will incur a $50 administrative fee per dispute. This fee will be added to any outstanding balances.
3. Service Modifications and Cancellations
3.1 Client Cancellations
Clients may cancel scheduled consultations by providing at least 24 hours' notice. If cancellations are made with less than 24 hours' notice, a 50% cancellation fee may apply.
3.2 Business Cancellations
In the event that Hurlstone Consulting needs to cancel a scheduled session, clients will be notified at least 24 hours in advance, and the session will be rescheduled at no additional cost.
4. Agreement to Terms
By purchasing services or engaging with Hurlstone Consulting, you acknowledge that you have read and agree to this Refund and Dispute Policy. This policy is subject to change at any time, and any updates will be posted on our website.
If you have any questions about this policy or need further clarification, please feel free to contact us.
